Privacy Policy

At LockFix Doors & Key, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your information when you interact with our services, website, and business operations. By using our services or visiting our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect personal information to provide and improve our locksmith services and to ensure a smooth and secure experience for our customers. The types of information we collect may include:

a. Personal Information

Name
Email Address
Phone Number
Physical Address
Billing Information (such as credit card details for service payment)
Details about your property (related to lock types, security systems, etc.)

b. Non-Personal Information

Browser and device information
IP address
Location data
Pages visited on our website
Cookies and other tracking technologies

2. How We Use Your Information

We use the personal information collected from you for the following purposes:

Service Delivery: To provide locksmith services, including but not limited to lockouts, key replacements, lock repairs, and installations.
Customer Support: To respond to your inquiries, provide quotes, schedule services, and communicate important updates regarding your service requests.
Payment Processing: To securely process payments for services rendered.
Marketing & Communication: To send you promotional materials, special offers, and other relevant communications (with your consent).
Website Improvement: To analyze website usage patterns and improve the overall user experience.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners for specific purposes, including:

Service Providers: We may share your information with third-party service providers who assist in delivering our services, such as payment processors or IT support. These providers are required to keep your information confidential.
Legal Requirements: We may disclose your personal information if required by law or in response to valid legal requests, such as court orders, subpoenas, or government investigations.
Business Transfers: In the event of a business merger, acquisition, or sale, your information may be transferred as part of the transaction. We will notify you of any such changes.

4. Protecting Your Information

We take the security of your personal information seriously and implement industry-standard safeguards to protect against unauthorized access, disclosure, alteration, or destruction of your information. This includes:

Encryption: We use SSL encryption to protect sensitive information transmitted online.
Data Retention: We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.
Access Controls: We limit access to your personal information to authorized employees and service providers who need it to perform their job functions.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, track visitor data, and analyze traffic to our site. Cookies are small text files stored on your device when you visit our website.

You can control or delete cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our website and your ability to use certain features.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Access & Correction: You have the right to request access to the personal information we hold about you and request corrections if any information is inaccurate or outdated.
Opt-Out: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
Deletion: You have the right to request the deletion of your personal information, subject to any legal obligations we may have to retain it.

To exercise these rights, please contact us using the details provided below.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed of how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

LockFix Doors & Key
Address: 5907 Temple City Blvd, Temple City, CA 91780, United States
Phone: (626) 222-4881